Welcome to DeepDeepLight! These Terms of Sale apply to all purchases made through our website at www.deepdeeplight.com. Please read them carefully before placing your order.
1. Products
We sell handmade watercolors, crafted with care and shipped from the EU. Due to their handmade nature, slight variations in appearance are normal and part of their unique charm.
2. Payment
We accept the following payment methods:
• Credit/debit cards via Stripe
• PayPal
• Bank transfer (for customers within the European Union)
3. Shipping
We ship worldwide using postal services or couriers.
• In some cases, you may choose your preferred shipping method at checkout.
• In other cases, we will select the best option depending on your location and order.
Shipping costs and delivery times will be displayed during checkout.
4. Customs and Import Taxes
• Customers outside the European Union are responsible for any customs duties, taxes, or import fees that may apply.
• Orders shipped within the EU will not incur customs charges.
5. Lost Shipments
If your order is lost in transit, please contact us. Once confirmed, we will resend the items at no extra cost to you.
6. Returns and Refunds
If you are unhappy with your order or if there is an issue, please contact us. We handle returns and refunds on a case-by-case basis and will do our best to find a fair and friendly solution.
7. Contact
For any questions, concerns, or issues with your order, feel free to reach out:
Email: watercolors@deepdeeplight.com
Website: www.deepdeeplight.com
Thank you for supporting DeepDeepLight!